Refund & Return Policy

At Velique Carry, our mission is to provide premium-quality products and exceptional service. We want you to feel confident and satisfied with every purchase. If your order does not meet your expectations, our return and refund process is designed to be simple and straightforward.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the item(s) must meet the following conditions:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging, including all parts, manuals, and accessories.

  • Proof of purchase must be provided.

Items that do not meet these requirements may not be eligible for a refund.

Return Method

All returns are handled by mail only. We do not accept in-store returns for online purchases.

To request a return, please contact our customer support team at:

Email: support@veliquecarry.shop

Our support team will provide the return instructions and, when applicable, a prepaid return shipping label.

Return Shipping

For eligible returns covered by our return policy, Velique Carry will provide a prepaid return shipping label.

If a return is requested because the customer placed an incorrect order or otherwise requests a return outside the eligible return conditions, the customer may be responsible for the return shipping cost.

How to Return an Item

  1. Contact our support team to request a return.

  2. Follow the return instructions provided by our support team.

  3. Repack the item securely in its original packaging.

  4. Attach the provided return shipping label, if applicable.

  5. Drop off the package at the shipping carrier location specified in the return instructions.

If you have misplaced your return label, please contact our support team to request assistance.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Damaged or Defective Items

If your order arrives damaged or defective, please:

  1. Take clear photos of the damaged or defective item and its packaging.

  2. Contact our customer service team within 7 days of the delivery date.

  3. Send the photos and your order details to support@veliquecarry.shop.

Claims submitted after 7 days or without sufficient visual proof may not be eligible for a refund, replacement, or credit.

Refund Processing

Once we receive and inspect your returned item, we will determine whether it meets the return eligibility requirements.

Approved refunds will be issued to the original payment method used during checkout.

Please allow up to 7 business days after the return is received and approved for the refund to be processed.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product or variation, you may return the eligible item according to this policy and place a new order.

Shipping Information

Processing Time: 0–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery Time: 3–7 business days
Order Cut-Off Time: 5:00 PM (EST)
Shipping Method: Free Shipping
Shipping Region: United States only

Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Contact Information

If you have any questions about our return or refund policy, please contact us:

Velique Carry
Address: 2305 13th Place SW, Vero Beach, FL 32962, United States
Phone: +1 (863) 547-7079
Email: support@veliquecarry.shop
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Closed: Saturday–Sunday