Frequently Asked Questions

Find answers to some of the most common questions about shopping with Velique Carry.

Orders

How do I place an order?

Simply browse our products, select the product you would like to purchase, add it to your cart, and complete the checkout process with your billing and shipping information.

After your purchase is completed, you will receive an order confirmation email with your order details.

Will I receive an order confirmation?

Yes. After successfully completing your purchase, you should receive an order confirmation email with your order details.

If you do not see it within a few minutes, please check your spam or junk folder. If you still cannot find it, contact our support team.

Can I change or cancel my order?

If you need to make a change to your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellation may no longer be possible.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only.

How long does shipping take?

Orders are generally processed within 0–2 business days.

After processing, transit time is typically 3–5 business days.

The estimated total delivery time is 3–7 business days.

Delivery times may vary because of carrier delays, weather, holidays, or other circumstances outside our control.

Is shipping free?

Yes. We currently offer Free Shipping on our orders within the United States.

Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email containing your tracking number.

What if my package is delayed?

If your package is significantly delayed or has been marked as delivered but you have not received it, please contact our customer support team as soon as possible so we can assist you.

What if my package arrives damaged?

Please take clear photographs of the damaged item and its packaging and contact us within 7 days of delivery.

Send your photos and order details to:

support@veliquecarry.shop

Returns & Refunds

What is your return period?

We accept eligible returns within 30 days of the delivery date.

What condition must an item be in to qualify for a return?

The item should be:

Unused
In its original condition
In its original packaging
Complete with applicable parts, manuals, and accessories
Accompanied by proof of purchase

How do I request a return?

Contact our customer support team at support@veliquecarry.shop.

We will provide the appropriate return instructions and, when applicable, a prepaid return shipping label.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How long does a refund take?

After we receive and inspect your returned item and approve the refund, we will issue the refund to the original payment method.

Please allow up to 7 business days for us to process an approved refund. Your payment provider may require additional time to reflect the refund in your account.

Do you offer exchanges?

We currently do not offer direct exchanges.

If you need a different product or variation, you may return the eligible item according to our Refund & Return Policy and place a new order.

Payments

What payment methods do you accept?

We accept the payment methods that are displayed and available at checkout, which may include major credit and debit cards and supported digital payment methods.

Is my payment information secure?

Yes. Payments are processed through secure payment providers. Velique Carry does not store customers’ full credit card information on its own servers.

Our website uses secure HTTPS/SSL technology to help protect information during checkout.

Customer Support

How can I contact Velique Carry?

You can contact us by:

Email: support@veliquecarry.shop
Phone: +1 (863) 547-7079

Business Hours:
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 24 business hours.

Where is Velique Carry located?

Our business contact address is:

Velique Carry
2305 13th Place SW
Vero Beach, FL 32962
United States

What information should I provide when contacting support?

For order-related questions, please include your order number whenever possible. This helps our support team locate your order and provide assistance more efficiently.

Privacy & Customer Information

How is my personal information handled?

We take customer privacy seriously. Personal information is used to process orders, communicate with customers, improve the shopping experience, prevent fraud, and meet legal requirements.

For complete details, please review our Privacy Policy.

Do you sell customer information?

No. We do not sell or rent customers’ personal data.

Still Have Questions?

If you cannot find the answer to your question here, please contact our customer support team.